API

Errors

If an error occurs, the API returns status: error and an error object with a code and message. Below are the system codes and CRM API codes; codes returned by a specific method are described on its page.

Example of an answer with an error

{
  "status": "error",
  "error": {
    "code": 100,
    "description": "Insufficient permissions to perform this action"
  }
}

System Errors

CodeError text
1
The https connection must be used
2
Unable to get access token
3
Incorrect access token
4
Incorrect signature
5
Incorrect authorization key
6
This method doesn't exist
7
At least 1 field must be sent for updating
8
Captcha cannot be initialized
9
Incorrect captcha
10
Incorrect code
11
API is not initialized
12
Database error
13
Incorrect certificate
14
Access denied for this IP
15
Domain not found
16
Incorrect domain
17
Incorrect manufacturer
18
Access denied for a limited period of time
19
Incorrect data format
20
Unknown error
21
Excessive number of requests
22
Incorrect platform
23
Unknown device
24
Parent element is not an array
25
Не пройдена проверка капчи, количество очков ниже допустимого
27
Key not found
30
Blank value for the key
33
The key value must be a number

CRM API Errors

CodeError text
100
Insufficient permissions to perform this action
101
Role does not exist
102
There can be only 1 service account
103
An image must be uploaded
104
The specified URL name already exists
105
URL - you can only use lowercase letters, numbers, hyphens, underscores, and periods.
The URL must end with either lowercase letters or numbers.
106
Select a file
107
Failed to import the file
108
Incorrect format
109
Invalid username or password
110
The password is too short, it must be at least 6 characters long
111
This "Email" is already registered
112
Such a city does not exist
113
Such a company already exists in this city! If you are the owner or representative of this company, please contact us via Email: info@foodsoul.pro
114
You are already managing this network
115
The specified network was not found
116
It is necessary to fill in the details
117
The field must be filled in
118
The field is empty
119
The field field is too short
120
The field is too long
121
The value of the field field must be a number
122
The value of the field field must be at least min
123
The value of the field field must be at most max
124
The value of the field field must be in the range from min to max
125
Incorrect color specified
126
Prohibition on downloading data without using company filters
127
You need to access the account using the confirmation code
128
The old password was entered incorrectly
129
Such a language pack does not exist
130
This status is already set
131
Incorrectly entered IP address
132
The partner does not have sufficient funds in the balance to perform this operation
133
This withdrawal request cannot be deleted
134
You have reached the limit for creating withdrawal requests. Please try again tomorrow
135
Withdrawal method not found
136
The total amount of all created withdrawal requests exceeds your balance. Please delete any unprocessed requests and try again.
138
There are keys without translations
139
Use only Latin alphabet letters (a-z)
140
This Title already exists
141
This slug already exists
142
The article is already published
143
This domain has already been added to the network in the system
144
This city already exists
145
The company is used in the database
146
Settings for this country have already been added
147
The default mode is already activated
148
This type of taxation already exists
149
Use only lowercase Latin letters (a-z), digits, and the underscore symbol.
150
Use only lowercase Latin letters (a-z) and numbers
151
The specified client was not found in your database
152
You have already added this client
153
Missing required data
154
Payment could not be processed
155
It is impossible to delete the branch as there are financial operations
156
This branch is linked to details used for contract execution, therefore it cannot be deleted
157
The minimum number of minutes is too large for the Delivery field
158
The minimum number of minutes is too large for the Pickup field
159
Cannot transfer the only branch in this network
160
It is necessary to add a branch in another city
161
At least one branch must be activated
162
Branch not found
163
It is necessary to select different firms
164
Transliteration error
165
The given name for the URL already exists
166
It is necessary to fill in the product name
167
You cannot transfer the only network on this account
168
Please clear your browser cache and refresh the page
169
No clients were found for your request
170
Failed to credit bonuses, please contact support
171
Failed to deduct bonuses, possibly due to insufficient bonuses in the client's account
172
Failed to credit bonuses because you have an automation system connected
173
Failed to credit bonuses because your bonus system is disabled
174
Failed to credit bonuses because the client is not registered
175
No bonus data found for this client
176
The specified key was not found
177
Something went wrong, please refresh the page
178
You must enter a different key
179
You cannot connect to the network because applications have been released for you
180
You cannot connect to this network because they have released their own application
181
Connection already established
182
You cannot delete the company details that are used for contract execution
183
A minimum of 1 counterparty is required for the system to function
184
To activate the split billing feature, you must have a positive balance
185
You cannot change the details for concluding the contract, as the contract has already been concluded. Please contact technical support
186
You must enter a valid tax identification number
187
This "Login" is already registered
188
It is necessary to activate this daemon
189
Daemon not found
190
It is necessary to stop this daemon
191
The field must be a positive number
192
Gift not found
193
Webhook update error
194
It is forbidden to use the service URL
195
First, you need to configure the API and save the changes
196
First, you need to set up the chat and save the changes
197
This delivery service has already been added
198
The given file is not a CSR request
199
The given file is not a certificate
200
It is necessary to configure the SMS service
201
Failed to synchronize the account
202
A product with this name already exists in this category
203
You are attempting to save parameters for a non-existent item
204
The old price cannot be lower than the new price
205
It is necessary to fill in the information about the product's cost
206
The selected product type was not found
207
This name already exists
208
No items were found for your request
209
The item has already been added
210
Invalid URL
211
This translation file has already been added
212
The string(s) do not match the placeholders
213
The given key already exists
214
No files found for compilation
215
The log directory does not exist
216
Incorrect code name format
217
You cannot force update the application
218
This UDID has already been added
219
Incorrect image resolution specified
220
You cannot edit images, please contact technical support
221
You cannot edit keywords and descriptions, please contact technical support
222
This group does not exist
223
This ingredient name already exists in this group
224
The name is already taken for the multi-link
225
Use only Latin alphabet letters (a-z), numbers, and hyphens.
226
This multi-link has already been added to the system
227
You must first change the current operator to another one in the district settings
228
You must first change the current operator to another one in the pickup settings
229
Pickup point not found
230
Unable to find the selected operator
231
District not found
232
A vote has already been assigned to this application
233
Clients on a percentage plan always have the latest version of the site
234
The functionality is used only for upgrading the site version
235
No accounts available for app publication
236
Incorrect domain entered
237
Incorrect link to iOS application
238
You cannot delete this PUSH message because it is currently in progress
239
No devices found for sending notifications
240
Try sending the PUSH tomorrow
241
Incorrect date format
242
Error creating an application for connection to the referral system
243
This domain has already been added to the system
244
Unable to add domain
245
It is necessary to configure CNAME Flattening for the domain
246
The entry point for redirection has already been set previously
247
The identifier must be a number
248
This application has already been added
249
A promotion with this name has already been added
250
An image needs to be uploaded
251
The bonus system is not activated
252
You cannot create a promotion for bonuses because you have an active bonus system from the automation system
253
An additional code cannot be added during the update
254
A promo code is required
255
The promo code has already been added to the promotion
256
Such a type of IP address does not exist
257
This international country code has already been added
258
Please use only numbers and the underscore symbol
259
In the mask, use only the characters "(", ")", "_" and "-"
260
This phone format is already assigned to another country
261
Invalid host
262
Failed to make a call to verify IP
263
Failed to synchronize
264
You need to select a network or partner
265
It is necessary to select a network to execute the request
266
This ticket already exists
267
This network of companies is already active
268
Network not found
269
Session not found
270
Session expired
271
User not found
272
Two-factor authentication is required
273
Invalid code
274
To start working in your personal account, you need to top up your balance. To do this, go to the payments section and top up your balance
275
The old price must be greater than the current price
276
The phone number does not match the format of the selected country
277
Unable to perform the operation with the database
278
No recommended item specified
279
The current and new statuses are identical
280
The specified account was not found in the system
281
Error updating status in the database
282
Error adding entry to status history
283
Prohibition on downloading data without using company filters
284
You need to access your account using a confirmation code
285
The SMS code entered is incorrect
286
This type of service provided is not supported
287
This user does not belong to the sales department
288
It is not possible to have both a manager and a partner simultaneously
289
The field Usage Context must be filled in
290
Translation key not found
291
This port is already in use.
292
It is necessary to fill in the details!
293
Use only Latin letters (a-z) and the underscore symbol
294
It is not possible to have both a manager and a partner simultaneously
295
It is not possible to assign a manager. More than 1 month has passed since the company's registration or a partner is connected.
296
The field is filled incorrectly: operating hours
297
The daemon is already running
298
The daemon has already been stopped
299
Error setting status
300
Only letters, spaces, hyphens, and apostrophes are allowed for the field
301
Maximum amount available for withdrawal
302
Minimum amount available for withdrawal
303
The field field contains non-Cyrillic letters
304
The following words cannot be mentioned in the description and keywords
305
Request or CSR certificate not found
306
The maximum number of certificates you can create
307
The field is filled out incorrectly
308
Webhook error
309
This file format may only contain keys of the following content
310
Language must be filled in
311
The selected value is not allowed for the field field
312
Invalid image cropping parameters
313
Invalid data format for the field field
314
An identical record exists
315
It is necessary to fill in the settings of the selected payment system
316
This payment system is not supported
317
Failed to enqueue the task for processing
318
The value of the field field must be boolean: true or false
319
Test mailing is not available for this section
320
Error creating webhook
321
Order creation error in the delivery service
322
This SMS service is not supported
323
This IP address has already been saved
324
Topic not found
325
The topic has links to the wiki
326
Failed to save page metadata
327
A link for this domain and language already exists
328
Incorrect email format
329
Cannot set the language as original: translation is not filled for all entities
330
A wiki link already exists
331
Email address not verified
332
This email address is already listed in your profile
333
The email has already been sent. Please try again in one minute
334
The link is invalid or has already been used
335
The link has expired. Please request a new email
336
Too many items in the field field, the maximum allowed is max_count
337
Too few items in the field field; at least min_count are required
338
An unknown field field was provided
339
The page with this section_id is unavailable
340
An image in PNG format is required!
341
The image must have an alpha channel (transparency)!
342
Contract template not found
343
Failed to generate the contract
344
The zone language cannot be removed from the supported languages
345
You cannot unlink the account while app publishing is enabled
346
Invalid pagination cursor!
347
You cannot delete the topic while it is linked to integrations
348
Please fill in the field field in the company details — "Counterparties" section
349
Please check the field field in the company details — "Counterparties" section: the value contains invalid characters
350
The field field is too long
351
Invalid section type
352
The parent menu item does not exist
353
Only a section of type "page" can serve as an API access point
354
Order form field not found
355
The length of this field cannot be changed — it is set by the system
356
The prompt contains an attempt to override system instructions
357
The limit of automatic generations for this month has been reached
358
The selected strategy is unavailable
359
A product can have no more than 5 images
360
The article is linked to integrations
361
District not found in the branch
362
An event with this identifier already exists
363
The event identifier must be in the format "domain.event": lowercase Latin letters, digits, and underscores
364
The event is used by subscriptions. Please disable it instead of deleting
365
The address must be public and start with https
366
A subscription to this event with this address already exists
367
The event is unavailable for subscription
368
The dispatch is already in the queue
369
First, enable the subscription and branch webhooks
370
Rates are already scheduled for the chain on this date
371
The rates are already applied, cancelled or are being applied today — they cannot be changed
372
The date is too close to another term of the chain: there must be at least 4 days between terms
373
Conditions are already set for this month
374
A version of a month that has already started cannot be changed
375
Plans are already set for this month
376
The plan overfulfillment bonus cannot be below the plan completion bonus
377
The regular staff tenure must be above the novice one
378
No country is set for the sales department salary
379
Base salaries are already set for this month
380
A sales manager or a head of sales must have exactly one domain in the field field
381
Working hours are already set for this year
382
The unworked hours of name are above the working hours of the period
383
The model does not support the selected level of reasoning
384
The prompt placeholders do not match the task. Required: placeholders
385
Menu export is already in progress for this branch. Please wait until it is completed
386
You already have a token for this version of the API. Delete it to create a new one
387
Your role does not have permission to create a token for this API or platform
388
The token is locked: unlock it to make changes
389
The validity period has already expired: please specify a future date
390
The token has expired: it will be deleted automatically
391
The key key is already present in the file. To replace it, also list the key in delete
392
The key key is not in the file, nothing to delete
393
The text for the key key is not filled in
394
The context of key key must be between 20 and 200 characters. You may omit the context only if the text is at least 20 characters long
395
There is neither an add section nor a delete section in the JSON. The old flat format is not supported—wrap the keys in add
396
The key key is duplicated in add: keys that differ only in case are considered the same for the file
397
A large number of menus are currently being exported. Please try again in a few minutes
398
The key key is longer than 100 characters
400
A bulk bonus operation is already in progress for this network. Please wait until it is completed
401
Select a recipient other than the source
402
Copying is already in progress for one of the selected branches. Please wait until it is completed
403
Nothing to copy: the source has no selected records
404
Copying is already in progress to one of the selected networks or its branches. Please wait until it is completed
405
Automatic SEO filling is not configured: enable it, select sections, and describe the establishment
406
The venue description did not pass the review: please rewrite it in the SEO auto-fill settings
407
The strategy is applied only when summing is disabled
408
Select an application strategy
409
Unknown application strategy
410
There are no promotions for this branch in the list
411
The list of promotions has changed, please refresh the page
412
The order of promotions has not been rearranged yet, please try again later
414
You can add no more than max_count promo codes at a time
415
A preset with this name already exists
416
Promotion not found
417
The promo code code has already been added to this promotion
418
The section is not configured